I’m an agentic AI product leader based in London with 6+ years’ experience helping companies improve customer experience and drive measurable business value. I'm now focused on building AI agent products that solve key problems for my clients in consulting. I combine cognitive science education with technical fluency to bridge business strategy and engineering execution.

Key Skills

Technical Product Leadership:

  • AI Agent Development: Requirements definition, technical architecture collaboration, LangGraph/LangChain solution design, prompt engineering

  • Cloud & ML Platforms: GCP & AWS, focused on product strategy and vendor assessment

  • Technical fluency: Python, SQL, JavaScript, TypeScript (sufficient for technical discussions and requirements definition)

  • Data & Analytics: Looker, PowerBI, SQL databases, statistical analysis

Product & Customer Skills:

  • Customer discovery, requirement definition, & stakeholder management

  • Agile delivery (SAFe), cross-functional collaboration

  • Business case development & value tracking

  • Design thinking, workshop facilitation, and user research

Currently learning…

  • Multi-agent system design patterns (LangGraph) to support engineering collaboration and enterprise-scale solutioning

  • Front-end development with React Native fundamentals to enhance mobile product and UX discussions

Experience

AI Transformation Senior Manager | Accenture

London, England (Jan 2019-Present)

  • Current Role - Agentic AI Portfolio Lead: Design and deliver enterprise AI agents for customer service and process automation. Current portfolio includes agentic root cause analysis tool for telecom network operations and customer service QA agent for contact centre calls and chats. Tech stack: GCP, LangGraph, LangChain, React.

  • Customer AI Strategy: Led £10m customer care transformation, embedding with client teams to analyse contact centre operations through speech analytics, data analysis, and agent shadowing. Created business case and solution definition for cloud-based virtual AI agent on AWS.

  • Product Leadership: Led cross-functional delivery teams as Product Owner for a new consumer telecom product launch and a data product management function for cloud transformation programmes. Defined customer journeys, solution architecture, and prioritised roadmaps while aligning 60+ stakeholders across business and technology domains.

  • Cross-functional technical delivery: Led teams of data scientists, solution architects, and software engineers to deliver complex enterprise projects, including NLP-based analysis of assisted sales calls and chats, unsupervised learning-based customer segmentation, churn propensity models, and cloud data migrations.

  • External Thought Leadership: Represented Accenture at industry conferences and client executive sessions, including annual ‘Women in Data’ conference and customer AI events. Key lead for organisation-wide ‘Women in AI’ community in the UK, organising multiple events with 50+ attendees.

  • Selected Client Outcomes:

    • Telecom Network Operations: 50%+ reduction in network quality response time through agentic root cause analysis.

    • Sales Process Optimisation: Identified CX improvements and £17m cost-saving opportunity through handling time reduction from NLP-based analysis.

    • Customer Journey Improvements: Drove 4% reduction in journey breakage, worth £6m annual revenue impact.

    • B2B Pricing Optimisation: Drove 230% improvement in adoption for self-serve pricing tool through data-driven enhancements and user feedback workshops.

Sector Executive for Tech, Media & Telco | KPMG

London, England (May 2017-October 2018)

  • Firm-wide point of contact for all client work and internal activity across the tech, media and telco industries, reported directly to Global Head of TMT

  • Startup ecosystem engagement: Partnered with KPMG’s Tech Growth team to help develop relationships with entrepreneurs and fast-growing startups, including individual mentoring of London-based tech startups.

  • Responsible for managing sector pipeline and forecasting, supporting business development activity, monitoring sales revenue and costs for the sector, coordinating sector marketing campaigns, and managing internal communications.

  • Authored thought leadership on emerging tech trends in media, including the rise of fake news in social media.

Technology Consultant | KPMG

London, England (October 2014-May 2017)

  • Provided advisory services to clients on key risk areas introduced by reliance on technology, such as data migrations, access and identity management, data centre audits, change management, and information governance.

  • Completed SOC (ISAE) assessments, General IT Controls (GITC) and IT application controls (ITAC) testing, project assurance and system implementation reviews, and developed risk and control frameworks for clients.

  • Client portfolio covered various industries, with a focus on media, telecommunications and advertising.

Founder | Lightbox Creative St Andrews

St Andrews, Scotland (Feb 2012-Sep 2016)

  • Founded a multi-disciplinary creative agency providing photography, video, graphic design and social media services across Fife.

  • Worked with local businesses, the University, and student run events.

  • Grew social media following to c.100k.

  • Grew team to 20 individuals before graduation.

https://lightboxstandrews.com/

Education

University of St Andrews, MA Psychology, 1st Class

  • Focus on cognitive and behavioural neuroscience with strong quantitative foundation

  • Coursework included statistical analysis, experimental design, and research methodology

  • Early technical exposure through HTML/CSS and R programming

  • Dean’s List scholar 2013 and 2014, winner of Malcolm Jeeves Award for Top Performer 2014.

Middleton High School

  • 2005-2009 Middleton, Wisconsin